What's So Great About Our Service?
Get the job done correctly and efficiently. Copy services, especially low cost defense-oriented services, are notorious for being sloppy and slow. Matrix Document Imaging will impress you with our level of excellence and speed.

We Can Find Anybody
Our current "hit rate" of finding and serving the locations listed on our order forms - without any help from the customer is 98%. In other words, we won't bug you because we can't find the place!

No More Certificate of No Records
Our percentage of CNRs to successful orders speaks for itself: only 2% of our orders are completed without records. No other copy service can beat that!

We make sure you get what you asked for

We don’t just ship you whatever the location gave us. We actually look through the
records and make sure you get what you are looking for. If it is not there, we go back
again and get it.

We’ll Provide Compel Documents
If the facility won't produce timely records, we will have our legal staff prepare a complete
Motion to Compel package that you can file with the Board and get an Order to Produce.

Customer Service
We are committed to unparalleled standards for perfection in the litigation support community.
Our employees go through extensive training in discovery laws, flowcharts and procedures
manuals of the company, and receive constant ongoing training to meet your high demands.
No other legal support staff can compare to Matrix Document Imaging customer service specialists.

Fast
Matrix Document Imaging provides records on average of 10-14 days turnaround, which is the fastest turnaround in the industry. We are able to provide this timely service because of our streamlined and automated process for getting records.
Matrix Document Imaging provides state of the art copies!

• All Records are provided on SEARCHABLE CD-ROM as well as printed. Easily take the
records with you to work at home, at court, etc. Also save space in your office by keeping
only the CD. Easily print one or all pages from the CD to serve on other parties.

• Medical records are CATEGORIZED by record type (Doctor’s notes, Billing, Reports, X-rays,
etc.) so you can quickly skip over unnecessary sections and get right to the areas of interest.
We provide a Table of Contents in the records and hyperlinks on the CD to the various
sections of the record.

• An INDEX of all illnesses and injuries (records review) can be provided for only pennies
per page. Get an index with corresponding page numbers of every illness and injury to be
found in the records.

• We number all your pages! This is also known as Bates Stamping and Pagination.

• We can provide records to you printed double-sided and bound like a book!
Half the size and half the weight!

• All pages are scanned at 300dpi. We don’t use microfilm and our scans are 50% higher
density than our competitior’s.